Privacy & cookies policy
SPCK Privacy and Data Protection Notice
1. Who is collecting my data?
(a) We are SPCK, the Society for Promoting Christian Knowledge, a registered charity (no: 231144), Data Controller ICO Registration No. Z5839636, and company incorporated under Royal Charter, registered at 36, Causton Street, London SW1P 4ST with company number RC000557. We can be reached by email firstname.lastname@example.org or phone 020 7592 3900 or at the address given. Inter-Varsity Press (IVP), a registered charity (no: 11055757), a subsidiary of SPCK, is a company limited by guarantee registered at 36, Causton Street, London SW1P 4ST with company number 05202650. IVP can be reached by email email@example.com or phone 020 7592 3900.
(b) We are a publisher and operate several imprints including but not limited to:
- Marylebone House
- Diffusion Books and
- Sheldon Press.
We also run websites including but not limited to:
- www.spckpublishing.co.uk / www.spck.org.uk
And mobile apps including but not limited to:
- Prayers on the Move app
- SPCK Library app
- For Everyone Bible app
- Thy Kingdom Come app
(c) We fundraise from churches, trusts and individuals, whose donations help to further our charitable objectives, which you can read more about here.
2. Why does SPCK have a privacy notice?
We are also required by law to explain what personal data we hold, how and why it is collected, how it will be used, who it will be shared with, how this might affect you and what you need to do if you wish to exercise your rights or make a complaint.
3. On what basis does SPCK use my personal data?
(a) We use your data for administering your donations, bequests and legacies, fulfilling your orders for goods and services, managing your relationship with SPCK, for our internal administration and for our own legal and financial records.
(b) Where we provide goods and services (including our apps) which you request from us, we will process relevant personal data on the basis of our contract (that is, our express or implied agreement with you or your organisation). For example, we will use your contact details and payment details to take payment and fulfil your order.
(c) Where you leave a gift bequest or legacy to SPCK, we will retain details of that gift so that we can administer the funds in accordance with your wishes and to ensure that we recognise it for accounting purposes where appropriate. We retain such details for at least seven years in order to comply with Charity Law and Financial Law. We will also retain your details if you inform us during your lifetime that you have pledged a legacy to SPCK.
(d) If you have subscribed to our services, purchased any products and services from us or downloaded one of our apps, we will use your contact details to send you our newsletter and relevant promotional materials about our similar products and services in accordance with any request you may make. You may opt out of receiving this at any time by using our online form or by writing to us or phoning us.
(e) If you have asked us to send you any of our newsletters we will use your contact details to do so, and will continue to do so until you tell us otherwise. You can manage your preferences by using our online form or by writing to us or phoning us.
(f) If you have given us consent to send you other promotional material, for example, about SPCK’s products, services, and its programmes, we will use your contact details to send you that marketing material. You can manage any time by using our online form or by writing to us or phoning us.
(g) We have a legitimate interest in processing personal data which we hold about you, where we, for example:
- provide customer services. For example, if you call to make an enquiry, we have a legitimate interest in processing personal data which we hold about you for the purposes of dealing with and responding to your enquiry.
- To profile your purchasing preferences so that we can for example, conduct statistical analysis about how we can improve our products and services and help to recommend via our app and via our website products and services which are more relevant to you.
- We are required by law to retain information such as your donation and residential address, so that we can claim GiftAid, and any other information we require to comply with anti-money laundering regulations. Such information is retained for at least seven years.
- We are obliged by the terms of our constitution to send notice of our AGM to elected members living in the UK and will therefore process members’ data in order to comply with this requirement.
(h) Some of the information we hold about you might potentially reveal your philosophical or religious beliefs. This is known as a ‘special category’ of personal data. For example, the fact of your interest in SPCK might be taken to imply that you are of the Christian faith, or you may have informed us of your denomination, or that you are ordained. We have safeguards in place to process this type of data appropriately. For example, we restrict access to our database to authorised personnel, who have received appropriate security and data protection training; and we use industry-recommended access control, encryption, firewalls and virus protection.
Where you have given us explicit consent to the processing of categories of personal data relating to your philosophical or religious beliefs, for example, where you have supplied us with information about your churchmanship or affiliations and have asked to be kept up to date on SPCKs endeavours in those areas, we will process this data for that purpose only.
4. What information is SPCK collecting and why?
(a) If you register on any of the SPCK sites or via any of our apps for newsletters or promotional material, we will collect your name, email address and contact preferences so that we can send you that information by email.
(b) If you register with us in person, e.g. at an event, or over the phone, we will collect your name, email address and contact preferences so that we can send you newsletters and promotional material. If you no longer wish to receive our newsletters or promotional material, you can opt-out at here any time.
(c) If you create an account on any of our websites (www.spckpublishing.org.uk and www.ivpbooks.com) or via any of our apps, we will collect your name, email address, postal address, phone number, and payment details (if required) so that we can handle your order and contact you if there are any problems with it, and to administer your account and so that you don’t have to re-enter these details for future orders.
(d) If you check out as a guest on any of our websites and do not create an account, your name, email address, postal address and phone number are collected by our merchant services provider, Firsty Merchant Services, so that they can handle your order and contact you if there are any problems with it, but this information will not be passed to us and we will not use this information in any other way. Guest orders are only possible for physical product orders (eBook purchases require an account to be created).
(e) If you download one of our apps for example, Prayers on the Move app, SPCK Library app, NRSV For Everyone app, and any other apps produced by SPCK, your use of those apps will be subject to specific terms and conditions connected to that app.
If you sign up for our apps using your social media account (such as Facebook or Twitter) we only receive your email address in order to create an account, but we do not store any other details. Each of our apps has its own terms and conditions.
If you enter one of our competitions on social media we will only collect your data for the purpose of administering the competition (such as sending you a prize). Once we have used your data for this purpose we will not continue to store it. The competition may also have its own terms and conditions.
(h) SPCK may also use publicly available information to identify people who express an interest in supporting organisations like SPCK, or who may be interested in a high profile public association with SPCK as an author, as a donor or in some other capacity. This information may include, for example, media coverage and open postings on social media. If an individual enters into a relationship with SPCK they will discuss with the Partnerships Director or their Commissioning Editor which data they are happy for SPCK to continue to hold on them.
(i) If you are an organisation such as a church or school wishing to set up a credit account we may search the files of credit reference agencies, who will record the search. Information may be shared with other credit grantors and used for making credit decisions, fraud prevention and occasionally for tracing debtors.
(j) If you make a donation through CAF (Charities Aid Foundation) (see section 6) you will be invited to sign up for marketing materials from SPCK. If you do so, we will process your data in order to send you marketing material. If you do not ask for your data to be passed on, we will not have access to it.
(k) If you indicate an interest in membership of SPCK, we will retain that information for a period of 1 year and may contact you from time to time during that period to see whether you wish to pursue that membership.
(l) If you contact us via one of the feedback forms on one of our websites we will retain your data for as long as we need to process your feedback.
(m) If you apply for a job, we need to hold the information you have supplied to us for a time in order to process your application. We will not hold your data longer than is necessary for fair consideration of your application. If we interview you we are likely to hold your data for up to six months in case of issues arising.
5. Information about other people.
If you provide information to us about any person other than yourself, such as people you are enquiring or placing an order on behalf of, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us, and our service providers, to use it.
6. How does SPCK process my donations?
If you make a one-off or regular donation on the donation page, this is handled by CAF (Charities Aid Foundation) . You will receive an automated reply thanking you for your gift, but we will only contact you directly about your donation if you have ticked the boxes on the CAF website to say you want to receive further information from us. You can donate through CAF anonymously if you prefer to, in which case they will not pass your data on to us.
(b) If you become a member of SPCK, a member of the 1698 Club, or set up a regular donation, we process your data in order to administer this gift. If you are a member, we will contact you once a year as part of our membership renewal process. Our constitution obliges us to send you notice of the AGM (at which members are entitled to vote) if you live in the British Isles at your last known address not less than 21 days before the meeting. We send members marketing material from SPCK Publishing as well as fundraising appeals and other information throughout the year about our charitable work and programmes. However, you are not obliged to receive this information and you can manage your mailing preferences or by contacting us by phone or post.
(c) If you make a donation at an event and complete a donation form, we will process and store your postal address and name. We will only contact you if you have given consent on the form.
(d) All donation information, including the amounts you give, will be stored on our database, so that we can make appropriate financial records and checks which we are required to do by our regulator, the Charity Commission, and by HMRC. Only selected trained members of the SPCK team can view this data.
(e) If you are able to Gift Aid your donation made in any of these ways, we will also collect and store your postal address which we will pass, with your name, to HMRC (as all charities receiving Gift Aid are required to do) so we can collect the Gift Aid and make appropriate financial records and checks.
7. In all cases where SPCK holds your data.
You may change your preferences or opt out of communications at any time by:
- Clicking the unsubscribe link on the bottom of any e-newsletter. This will unsubscribe you from that particular newsletter list only.
- Emailing us on firstname.lastname@example.org.
- Writing to us at 36 Causton Street, London SW1P 4ST
- Phoning us on 020 7592 3900
- Using our online form.
8. For how long will SPCK hold my data?
We will hold all transactional data for at least 7 years after the transaction to fulfil the requirements of charity and financial law. If you continue to have a relationship with us (defined as having some kind of interaction with us in the past 3 years) we will continue to hold all your data to the extent it is necessary for us to manage your relationship with SPCK. For all other purposes we keep data no longer than is necessary for the purposes of processing it.
9. Where does SPCK store my data?
SPCK and the Third Parties who handle your data on SPCK’s behalf store your data inside the United Kingdom.
10. How safe is my data?
We work hard to ensure that sending your personal data over the internet (e.g. your credit card details and your postal address when you buy a book) is completely secure and use SSL certified processes but, as with any organisation operating over the internet, we can’t guarantee the security of your data while it is in transit, so any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it. For example, we only engage third parties which provide sufficient guarantees that any personal data will be processed in manner which complies with data protection law, we restrict access to our database to authorised personnel who have received appropriate security and data protection training, and we use industry-recommended access control, encryption, firewalls and virus protection.
11. Who will my data be shared with?
We will not pass your information on to third parties for their own marketing or commercial purposes.
Your data may be handled by third parties acting on our behalf such as mailing houses who are helping us to keep in touch with you, merchant fulfilment companies, e-book publishers, donation processors, payment processors and cloud data storage providers. These data processing partners are also bound by Data Protection laws and will store your data carefully while it is needed and not hold it any longer than is absolutely necessary. We have assessed these suppliers in relation to their use of personal data on our behalf, and have contracts in place with them to set out adequate contractual obligations to ensure proper management of your personal data, and to prohibit transfers outside the UK.
If you post or send offensive, inappropriate or objectionable content to or anywhere on the SPCK website or via any of our apps, or otherwise engage in any disruptive behaviour on any SPCK service, we may use your personal data to stop such behaviour. Where SPCK reasonably believes that you are or may be in breach of any of the laws of England and Wales (or the law of Scotland if applicable) (e.g. because content you have posted may be defamatory), we may use your personal data where we consider it appropriate to do so, to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
12. What if I don’t want to share my data in this way?
If you are a consumer wishing to purchase SPCK products and services you can check out as a guest without creating an account. Our merchant services provider will process your payment card and address details in order to process your payment and deliver your products and services. However, when you checkout as a guest your contact details are only used if we need to contact you about your order.
If you wish to make an anonymous donation you can send a cheque with no other identifying information payable to SPCK to SPCK, 36, Causton Street, London SW1P 4ST. We will need to hold a record of your name and the donation for financial reasons and because we are required to by charity law and money laundering regulations, but we will not store any other personal data. Alternatively, you can use the CAF Widget on the SPCK Website spck.org.uk/support-spck/donate/ and tick the box to ensure your donation is anonymous.
13. How do I know what data SPCK has stored about me?
You can ask us to disclose what personal data we hold about you and you may ask us to change what we keep if it is not up to date or accurate.
14. What should I do if I’m not happy with the way SPCK has collected, stored and used my data?
You have a right to withdraw your consent for us to store your personal data or keep in touch for marketing purposes at any time.
You are also entitled to ask us to restrict our processing of your personal data. For example, where you are concerned about the accuracy of the data or the purposes for which we are using that data.
You may request that we erase all data. For example, where you have supplied data to us on the basis of consent, or if your personal data is no longer necessary for us to process. However, we will still hold any data which we are required to hold for legal and tax purposes, or in order to fulfil your transaction or other request.
Where we process your personal data for our legitimate interests, then you may ask us to stop such processing.
If you have any complaints about the way we have handled your data please see our fundraising complaints policy or customer services complaints policy. You may also make a complaint about how we have processed your personal data to the Information Commissioner here in the UK.
15. How do I update the data SPCK holds on me?
You may write to us at SPCK, 36, Causton Street, London SW1P 4ST.
Contact us via our online form www.spck.org.uk/consent
or phone 020 7592 3900
or use our online form
16. How can I be sure this is notice is up-to-date?