FAQ HELP PAGE

Getting in Touch

Contact details for our London office can be found on our Contact Us page.

Readers

If you need to reach out to customer service about your order or report a problem, please email spckhelp@glassboxx.com and someone will be happy to assist you.

Once logged in, choose My Account, then My Orders. Select your order and choose View Order. If you ordered a print book, the shipping information will be included on this page once it becomes available. If you ordered as a guest, a tracking number will also be emailed to you along with an order confirmation. Any issues, please contact our SPCK Customer Service Team at spckhelp@glassboxx.com.

SPCK is thrilled to offer audiobooks and eBooks for sale directly from our website to stream directly to your device through the FREE Glassboxx app. You can find instructions and helpful tips for accessing your eBook and audiobook content on our About our eBooks and Audiobooks page.

For all information regarding delivery costs and timings, please see our Delivery & Returns FAQ page.

For physical books it is best if you return the book to the original bookshop or online retailer from which it was purchased. They should be happy to exchange it for a perfect copy. If you purchased the physical book or eBook from our website, please email spckhelp@glassboxx.com with details of the issue and our customer service team will be happy to help.

We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity department. Please contact our publicity department at our Press and Publicity page.

If you are looking for a title which is now out-of-print, try an out-of-print finding service such as Abe Books, Book Finder or Zardoz.

If you wish to purchase bulk quantities of books currently out of print, please contact our sales department at sales@spck.org.uk.

Retailers and Business Partners

We work with independent bookshops across the UK through our amazing sales team. Find out more on our Trade Customers page or contact our Sales Team at sales@spck.org.uk.

All of our latest catalogues are available to download on our catalogues page.

SPCK titles are available at significant quantity discounts when purchased in bulk (minimum of 10) for church, corporate use, author events, resale/wholesale. Custom imprinting or excerpting is also available to fit special needs.

To order any of our titles in bulk, please contact our sales team at sales@spck.org.uk.

Join the SPCK Children’s newsletter mailing list by sending your details to digital@spck.org.uk.

Most books can be copied for use in a UK school, college or university under the Copyright Licensing Agency (CLA) Licence.

For more information visit www.cla.co.uk.

If you teach or recommend books for academic courses, you can request a free inspection copy to see if a title is suitable for adoption. This service is available to lecturers and educators considering SPCK titles for course use.

To find out more or request a copy, please visit our Inspection Copies page.

Authors and Writers

We publish great Christian books around the world. Founded in 1698, we are now over 325 years old— you can learn more about our incredible history here. Nearly all books published by SPCK are acquired through recognised literary agents, so we strongly advise seeking professional representation. The best place to begin is the Writers' and Artists' Yearbook, which lists all reputable UK literary agents.

Each agent will have unique submission guidelines, so it's essential to review these carefully on their websites and follow their instructions precisely. Typically, agents initially request only a sample of your writing. If your sample impresses them, they will then ask to see your full manuscript. Therefore, we suggest only beginning the submission process once your manuscript is complete and ready for professional evaluation. Most agents now accept digital submissions.

If you're seeking additional guidance, The Literary Consultancy and The Writers’ Workshop offer valuable manuscript assessment and advice.

The Book Trust also provides helpful resources, including courses, competitions, and tips on manuscript submissions and navigating the publishing process.

For further details on getting published by SPCK, please visit our submission page.

We’re so glad you are part of the SPCK author family—your writing plays a vital role in our mission to publish great Christian books around the world that enrich faith, spark curiosity, and make a lasting impact.

To access your exclusive author discount, simply reach out to your main editorial contact (usually the editor you worked with most closely). They’ll provide a personal discount code you can use when ordering from our website.

Need help applying your code? You’ll find step-by-step instructions on our Discount Code Help Page.

We’re honoured to publish your work—thank you for being part of the SPCK story.

Journalists

If you are a journalist and require some specific information, please contact our publicity department.

All of our latest catalogues are available to download on our catalogues page.

Contact our publicity department to be added to their mailing list.

Careers

To see all our current vacancies within the UK and how to apply, please visit our jobs page.

Donors

We’re deeply grateful for your generosity. Your donation helps us share the Christian message with readers around the world through publishing, education, and outreach. To give today, please visit our donation page. Every gift—no matter the size—makes a lasting difference.

Your support enables us to provide free Christian books and resources to prisons and schools, equip church leaders and home groups, and expand access to thoughtful, faith-filled resources.

Learn more about the work you’re making possible on our SPCK Programmes page.

You can also explore our charity programmes like:

- Diffusion Books : easy to read, faith-inspired books to support literacy in prisons

- Home Groups : empowering discipleship in small groups

- Assemblies.org.uk : free, values-based assemblies for schools and church youth groups

About This Website

All of our cookie and privacy policy information can be found on our Cookie and Privacy Policy page.

We accept the following major credit cards, such as Visa, MasterCard, American Express; as well as the popular easy online payment methods such as PayPal.

Yes, we use secure encryption (SSL) across the site to ensure your personal and payment information is protected.

No, you can check out as a guest. However, creating an account allows you to view past orders, save your details, and manage subscriptions more easily.

If you have an account, you can log in and view your full order history under the "Profile" section.